Luxury holiday homes
in the south of France

+33 553 28 10 45

General conditions

Applicability General Conditions

These general conditions apply to all offers and tenders of, agreements with, deliveries and services of FranceComfort. Deviations will only be valid if and insofar as these have been confirmed by FranceComfort in writing. These general conditions exclusively apply to legal relations between FranceComfort and clients of holiday homes, whether or not through mediation by third parties.

Product Description

FranceComfort has carefully selected every holiday home. FranceComfort guarantees the accuracy of the description of the holiday home. However, a deviation of 15% of the indicated living space and distances is deemed acceptable. The description and impressions of the holiday home and the immediate vicinity, including facilities, decoration and recreation, may deviate slightly from the description on the FranceComfort website in nature, due to interim alterations, or seasonal influences.

Alterations

When booking, you can reserve certain additional amenities, such as a highchair. If you decide at a later time that other arrangements are necessary, we will do our very best to accommodate you. For such preparations, we may charge an administration fee of € 15 depending on the required services.

Use

The Client must behave as a proper client and use the holiday home in accordance with the reasonable user instructions as stipulated by FranceComfort or the Owner/Manager.
Upon departure, the Client must take care to leave the holiday home in an orderly state: broom clean. All items present in the holiday home should be returned to their original location. Dishes must be washed and stored in designated areas. The Owner/Manager has the right to perform an inspection upon departure. If the Owner/Manager establishes that (multiple) items have not been returned to their original location or if the holiday home is not clean, the Owner/Manager has the right to charge extra (cleaning) costs to the Client.
The Client must use linens on the beds and is not allowed to use the beds without sheets.

Arrival and Departure

The Client must, unless the rental agreement or the accommodation ticket (voucher) stipulates otherwise, retrieve the keys to the holiday home between 4 pm and 6 pm from the Owner/Manager of the holiday home upon arrival. In case of arrival outside the aforementioned time, the client is responsible for making arrangements with the Owner/Manager to retrieve the key. The Client must, unless the accommodation ticket (voucher) stipulates otherwise, have vacated the holiday home on the time indicated in the rental agreement. FranceComfort is not responsible for the consequences of a departure later than indicated. In case of departure at a later time than indicated on the accommodation ticket (voucher), the Client is obligated to pay for an extra day.

Damage

The Client is legally liable for any damage he/she or fellow clients have caused in the holiday home or to items present in the holiday home. The Client must immediately report any damages to the Owner/Manager. The Client must pay the costs for repair or replacement to the Owner/Manager immediately upon request. FranceComfort and/or the Owner/Manager has the right to utilize the Client’s deposit that has been applied or authorized for this purpose.

Booking

A booking can occur via the Internet or in writing/via email. The booking must be immediately paid in part or in full. The booking is considered finalized after payment and confirmation.
The Client will receive a confirmation of his/her reservation and an invoice for a 40% deposit of the total amount via email within a few days after booking. This invoice must be paid within 8 days upon receipt. Payments must occur by means of a transfer on the account number of FranceComfort as mentioned on the invoice, stating name, reservation, and invoice number. The booker must pay any fees associated with bank costs. Any remaining unpaid booking costs and fees must be paid no later than 6 weeks before the departure date.

Cancellation Insurance

The Client has chosen to book his/her holiday with FranceComfort in advance to ensure getting the accommodation of choice. However, unforeseen circumstances may occur that force you to postpone or cancel your holiday. If the reason(s) for cancellation are valid, the cancellation insurance will reimburse 100% of the total amount, regardless of the cancellation amount (even during your holiday under certain circumstances). It is the Client’s responsibility and option to take out cancellation insurance. If FranceComfort offers cancellation insurance, the Client has the option of utilizing this option as well.

Cancellations and Alterations

If the Client wishes to cancel a booking for reasons that are not covered by the cancellation insurance, the following percentage schedule will be applied: 40% from the booking date until 42 days before arrival; 90% from 42 to 14 days before arrival; 100% of the total amount after this period or in case of non-appearance. FranceComfort retains the right to charge alteration costs if the Client wishes to alter his reservation after the reservation confirmation has been sent.

Preferences and Essentials

We endeavor to accommodate the Client’s wishes (preferences) as he/she has indicated when booking as much as possible. However, we cannot guarantee a preference with absolute certainty. If there is an essential element or amenity that may affect the Client’s decision to book, this essential element or amenity must be indicated during the booking process and confirmed by FranceComfort if it can be granted. If the Client’s request cannot be granted, the booking agreement will not be initiated.

Prices and Rates

Prices include turnover tax, but exclude other costs such as a cancellation, travel insurance, and possible other expenses. Special additional costs, such as energy costs, cleaning costs, administrative costs, linen rental, local governmental fees and such are indicated separately. The current prices and rates are exclusively stated on the FranceComfort website.

Payment

In case of late bookings, FranceComfort has the right to request payment in cash or via credit card. In case of giro payment or bank payment, the payment date is the date the amount has been received on the bank account of FranceComfort. FranceComfort always has the right to request surety of payment both before and after the rental agreement has been initiated, such under suspension of the execution of the rental agreement until surety has been obtained; undiminished the right FranceComfort has to compliance, damage compensation and/or partial cancellation, without any legal interference and without FranceComfort being obligated to provide any damage compensation.

Cooling-off Period

FranceComfort would like to specify that bookings initiated by the Client via the Internet and the arising travel agreement(s) are definitive. A so-called “cooling-off period” of 7 days, such as has been established in article 7:46d section 1 of the Civil Code, does not apply to bookings or travel agreements regarding the delivery of (package) travels that are booked via FranceComfort. However, the aforementioned cooling-off period does apply for non-travel related products, such as travel insurances, booked via this site.

Deposit

The Client must pay a deposit or sign an authorization for the stay in a holiday home. In case the Client fails to do so, the rental agreement will be considered dissolved as of the starting date. The deposit must be paid or secured upon arrival on the holiday address to the Manager/reception of the holiday home, unless the rental agreement and the accommodation ticket (voucher) stipulate otherwise. Furthermore, additional costs, such as possible service and cleaning costs, will be settled. Identified damages, items missing in or of the holiday home or excessive filthiness, determined by the Manager’s reasonable judgment, will be deducted from the deposit. The remainder of the deposit will be repaid to the Client or the guarantee will be annulled. The Client must give his/her full address and bank information (account number, IBAN and BIC code) to the Owner/Manager for the restitution in case of cash payments.

Electronic Communication and Evidence

FranceComfort is not liable for misunderstandings, distorted, delayed, or improper information and messages as the result of the use of the Internet or any other means of communication in the communication between the Client and FranceComfort (or third parties employed by the client), unless and insofar as there is gross intent or blame on the side of FranceComfort. The administration of FranceComfort serves as full evidence for the existence, content, and the execution if the agreement with the Client in a possible legal procedure, notwithstanding counter evidence by the party that appeals to the fact that the evidence is not reliable.

Applicable Law

The French law applies to all agreements between the Client and FranceComfort.

Complaints

Complaints must be reported to the reception/Manager. If a complaint, after consultation with the reception/Manager onsite, is not handled to the satisfaction of the Client, he/she can contact FranceComfort. Reporting a complaint can be initiated during telephone office hours via the FranceComfort phone number +33(0)565 370511 / +31(0)85 4011009, or in writing via nl@francecomfort.com.