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Practical information
On this page you will find information about staying at our park. If you have any questions after reading this page, please send us an email.
Mandatory and optional fees
When making a booking, you will initially see the rental price in which the possible discounts have already been processed. In addition to the rent, there are mandatory and optional costs. These are shown below. When making a (draft) booking, all of these amounts are shown so that you know exactly what the total costs are.
Payment terms
- 40% when making the booking
- 60% no later than six weeks before arrival
Mandatory fees
- Administration costs
- Bed linen (sheet, duvet cover and pillowcase)
- Cleaning (price varies per house type)
- Park costs (water and electricity)
- Tourist tax (above 18 years)
Optional articles
- Tea towels (per set of 2)
- Baby items (free)
- Bed making
- Preferred booking
Pets
Dogs that are well behaved are welcome in the park. There are some villas suitable for dogs. In all other villas, dogs aren’t permitted. These villas are therefore suitable for guests who are allergic to pets. Please indicate when booking if you are allergic.
If you take your dog with you, the following rules apply:
- Dogs are not allowed on beds, sofas or chairs
- If damage has been caused in or around the house, we ask you to report this immediately
- The dog must be on a leash whilst walking in the park
- The dog can be taken for a walk outside the park
- Clean up the dogs’ feces in the garden or in the park immediately
- Make sure that neighbors do not have noise inconvenience due to your dog
- Your dog will also be charged per night. You can see this amount in your draft booking
Park details
Managers: Sabrine and Marco
Email reception: chateaudesalles@francecomfort.com
Reception address:
Résidence Château de Salles
25 Route du Beguey
33770 SALLES
Tel. (0033) (0)556 911111
The administrators are UK-speaking
Travel information
Two weeks before arrival you will receive all necessary information by e-mail. Some points on this:
- Arrival between 16.00 and 19.00, departure before 10.00.
- If you are arriving later, you can email and consult with the reception before departure.
- For late arrival between 20.00 – 21.00 without consultation we charge a surcharge of € 10. On late arrival between 21.00 – 22.00 without consultation we charge a surcharge of € 25. If you come later than 22.00 without consultation, the reception will happily help you the next morning at 8.30.
- If you are delayed during your trip, there is an emergency number in the arrival information
- Directions for the last part of the journey are included in this email. The website also has a map with interactive directions
Our hostesses and host
Welcome to Résidence Château de Salles. We are Sabrina en Marco. We, together with our team, are focussed every day on making sure your stay at the Residence is an unforgettable experience. Résidence Château de Salles has something for everyone. There is a swimming pool, playground, restaurant, tennis and squash courts, a gym and dozens of wooded kilometers for the running and cycling recreationists. We would love to welcome you at our park! See you soon!
Sabrina and Marco
Tourist tips
Do you like to go out with your partner or with the family? On our page with tourist tips there are a large number of tips with detailed descriptions, photos and usually also a video.
Golf
Within approx. 30 km. are some beautiful golf courses. The staff at the reception can tell you everything about it.
Wifi
There is wifi at the park. Every house also has wi-fi. However, the speed is lower than you are probably used to at home. It is not suitable for downloading heavy files but only for holiday use.
Photos
The photos give an impression of the house. Because the houses are owned by private owners, the interior of each house will differ. So no rights can be derived from these photos
Deposit
A deposit of € 300 must be paid upon arrival (Medoc, Fronsac and Margaux € 450). Please use a credit or debit card after which € 300 will be blocked (so not debited!) on your account. Approx. 2 weeks after departure, the blockade will be lifted if there is no damage. If you pay (by bank or cash) the amount will be refunded after approx. 14 days after departure if you have left your IBAN number.
Frequently Asked Questions
Check out our dedicated FAQ page if you want more information. And if your question is not listed, please email us.
